NATIONWIDE MOTOR CO · BUY WITH UNDERSTANDING

Questions, extra support or something not right?

Contact Nationwide Motor Co about a vehicle, finance introduction, accessibility needs or a complaint.

Contact our team on 08000 699 690 or email sales@nationwidemotorco.co.uk. You can also write to HQ Sourcing Ltd trading as Nationwide Motor Co, Star Ironworks, Greenacres Road, Oldham, OL4 2BT.

If you need extra support

Tell us if a different contact method, more time or a clearer explanation would help. You do not need to put private medical information in a general enquiry. If you want someone to help you with a conversation, ask us how to arrange this and protect your information.

Making a complaint

Please describe what happened, relevant dates, the vehicle or enquiry reference, and how you would like the issue resolved. Mark an email “Complaint” so the purpose is clear. Keep a copy of the information you send. Do not include full bank details or identity documents in an ordinary email.

For a complaint about our finance introduction, contact us. For a lender’s agreement, payments or lending decision, you may also need to contact that lender using the details in your agreement. Ask us if you are unsure who to approach.

Independent help

If a financial complaint remains unresolved, the Financial Ombudsman Service may be able to help, depending on its eligibility rules and the applicable time limits. Its consumer guidance explains when a complaint can be referred. Special rules can apply to motor-finance commission complaints, so check the current official guidance.

Financial Ombudsman: car finance ↗ · FCA: how to complain ↗

If repayments are becoming difficult, contact your lender promptly and consider free, impartial support from MoneyHelper ↗.